目錄
WhatsApp is undoubtedly one of the most commonly used communication software in Hong Kong, everyone in Hong Kong has WhatsApp on their mobile phones, and many businesses use it to stay connected with their customers. Sometimes chat history could be lost due to broken, mobile phones by accident, switching to new mobile phone, and encountering problem with WhatsApp, etc.,, as a results, files might be lost. if there is backup for chat history, conversations can be recovered even if the chat history record is lost.
Facebook messengerandInstagram are slightly different from WhatsApp as the account is automatically backed up to the cloud, you will only need to log in to your account to retrieve chat history. On WhatsApp , you will lost all your conversation chats if the phone is no longer working and there is no back up. Therefore, chat backup is very important!.
Backup WhatsApp iPhone
iPhone backup settings
iPhone runs onIOS system,and the phone is usually backed up oniCloud.
How to back up:Go to Settings>>Chats >>Chat Backup >>Back Up Now;
Restore Backup on iPhone
After completing the back up, it is simple to restore from a previous backup. Log in to your Apple ID and iCloud on the mobile phone, and reinstall WhatsApp, you can then restore the most recent chat history backup from an iCloud backup. However, it should be noted that any conversations between reinstalling WhatsApp and restoring the backup will be overwritten and deleted.
Steps to Restore iPhone from Backup:
- Steps to Restore iPhone from Backup:
- 2. Open WhatsApp and log in with your mobile phone number;
- 3. Follow the prompts to restore your chat history.
Backup WhatsApp on Android Phone
Android phone backup settings
Unlike IOS system, backup on Androidphones is saved inGoogle Drive,The mobile phone has to be connected to a Google account while using.
Steps: “Settings >>Chats >>Chat backup>>BACK UP;
When the Android phone is connected to a Google account, the backup will be automatically uploaded to the Google Drive. You may log in to the corresponding Google account on the mobile phone to restore conversations from a Google Drive backup.
Steps to Backup and Restore on an Android Device:
- Install WhatsApp on your new Android device;
- Open WhatsApp and log in with your mobile phone number;
- The system will prompt you to restore the backup. Tap “Restore” and you will begin to restore the backup from Google Drive.
How to Automatically Backup WhatsApp Chats
Although you may choose to manually back up your chats at any time, WhatsApp’s automatic backup feature could make life easier! Steps to set up automatic backup:
Setting on iPhone: ：Settings > Chats > Chat Backup > Auto Backup;
Setting on Android Device: Settings > Chats > Chat Backup > Backup to Google Drive.
Select Daily, Weekly or Monthly option, depending on how frequently would you want WhatsApp to automatically Backup your Messages and Photos.
Cross-Platform Backup on WhatsApp.
有Cross-Platform Backup on WhatsApp.There could be occasions that we switch between Android devices and iPhone and you may notice that the backup cannot be transferred betweenGoogle Drive and iCloud ecosystems. Backup and restore chat history on WhatsApp within the same ecosystem is easy, however cross platform transfer requires help of third-party paid tools, such as iCareFone Transfer,Unfortunately, these paid tools are finicky to use and may not be able to transfer chat history completely.
Recently, WABetaInfo announces WhatsApp was rolling out a new update WhatsApp beta for Android 2.22.13.11, which is “export chat”. This feature enables backup and export of all conversations and media files.
WhatsApp is currently testing new backup features. If the testing is passed, it will launch the “Android to IOS” feature, and hence rolling out the official cross- platform backup function.
Frequently Asked Questions
Unable to Create a Backup on WhatsApp
Unable to Create a Backup on WhatsApp
- Whether you are logged into Google account on your mobile device;
- Whether Google Play services is installed on your device;
- Whether the network of mobile phone is stable.
Unable to Restore the Backup
If WhatsApp fails detect available backup after reinstalling try the following troubleshooting steps:
- Whether Google Play services is installed on the mobile device;
- Whether there is sufficient memory on the mobile device to restore the backup;
- Whether the mobile network is stable;
- Whether the WhatsApp account you logged in is the same as the Google account that backup was created.
WhatsApp Backup Stuck
It is possible that the backup is struck and is not moving ahead . Try the following troubleshooting steps:
- Whether the mobile network is stable;
- Whether WhatsApp’s automatic backup function is disabled;
- Whether there is sufficient storage in iCloud or Google Drive.
The above are the most common issues causing WhatsApp backup stuck,. If the troubleshooting tips do not resolve you issue, try the following methods:
- Clear your WhatsApp cache data;
- Update WhatsApp orGoogle Play service；
- Restart the phone.
Backup Chat History
Although WhatsApp backup is a powerful feature, there are problems such as WhatsApp not being backed up automatically, chat history being overwritten while. restoring the backup and limited space on iCloud and Google Drive.
The most inconvenient thing is that WhatsApp account could be blocked if businesses use it for marketing purpose. Even if you have a backup, you may not be able to restore the chat history with customers. It is fine if the WhatsApp account is unblocked. However, WhatsApp official could refuse to lift the ban and all your.customer information and data would be lost, which is a irrecoverable lost to enterprises.
If you log in to WhatsApp account through dumbChat, we will back up the chat records in real time. You will still be able to review and retrieve chat history between customers and customer profiles on dumbChat even if your account is banned and therefore preveny data lost. All of your conversations will be automatically saved on dumbChat’s cloud server and they are safe with us.
>>Learn More WhatsApp Marketing Tips
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Last Updated on 2023-02-24
