Prior to implementing dumbChat, customers often check stock availability of certain toy product on our website. After using dumbChat, chatbot automatically replies customers using NLP techniques of artificial intelligence, which share information on stock availability to customers and access link to the product being inquired on our website at once. Customers can then pay directly on the website, enabling faster checkouts and facilitating more convenient shopping experience.
We update our food menu every day, as a result, customers would call and inquire about our daily menu. After using dumbChat, we no longer reply to customer’s inquiries manually. dumChat’s quick reply feature allows us to send over the menu with photos and text with the click of a button, hence saving considerable amount of my employees’ time and free them from replying to customer’s inquiries.
dumbChat allows multiple people to log into a WhatsApp account and can let them to collaborate to reply to parents at the same time. Most importantly, dumbChat has a quick reply function, for some highly repetitive inquiries, iiTutors customer service can quickly select the appropriate template from the preset reply templates for quick reply, thus saving time.
dumbChat AI is useful! When not using dumbChat before，we need to check each order manually if there are customers inquiring about their orders. After using dumbChat AI, we can automatically reply to the customer’s order after customizing the keyword, it greatly reduces the workload by 30%!
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When not using dumbChat before,we had to face a large number of customer inquiries every day, but only one customer service could answer the inquiries.The efficiency was limited, and customers would give up the consultation after waiting too long, thus missing potential customers. Now multiple people can login the platform at the same time, and we can handle customer inquiries as soon as possible.We will no longer miss potential customers and increase business volume.
dumbChat product management is very useful. When customers inquire about products, we can not only quickly reply to product information, but also have customer purchase records. dumbChat can do it all at once, reducing a lot of our workload.
After using dumbChat, our work efficiency has increased by nearly 30%! It speeds up the processing of customer service and improves the speed of response, which greatly reduces the complaints caused by customers who need to wait for a long time.
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