Terms and Conditions

1.1）The services provided by dumbChat consist of a customer relationship management and messaging tool for web app owners and include other services and tools offered by dumbChat from time to time which you have selected and which are subject to supplemental terms (together the “Services”).

1.2）The Services enable you as a customer to do the following with respect to your end user customers (“End User Customers”): browse your End User Customer contacts in a database, view the social profiles of and contact your End User Customers, and track your relationships with such End User Customers, including the characteristics and activities of visitors to your website. Other services and tools made available by dumbChat have the properties and capabilities set out in the associated supplemental terms.

2.1）The Services, together with the https://www.dumbchat.ai/ website and domain name and any other linked pages, features, content, or application services offered from time to time by dumbChat (collectively, the “Website”), are owned and operated by dumbChat. Subject to the terms and conditions of this Agreement, dumbChat hereby grants you a non-exclusive license, with no right to sublicense, to copy and install certain dumbChat code on a website you own, control or operate, for the sole purpose of using the Services in connection with such websites. 

2.2）dumbChat may change, suspend or discontinue the Services at any time, including the availability of any feature, database, or dumbChat Content (as defined below). dumbChat may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability.

2.3）dumbChat reserves the right, in its sole discretion, to modify this Agreement at any time by posting a notice on the Website, or by sending you a notice via email or postal mail. 

2.4）You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the Services following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified. You represent and warrant to dumbChat that: (i) you are of legal age to form a binding contract, and you are at least 13 years or age or older; (ii) all registration information you submit is accurate and truthful; and (iii) you will maintain the accuracy of such information. You also certify that you are legally permitted to use and access the Services and take full responsibility for the selection and use of and access to the Services.

2.5）This Agreement is void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.

3.1）The Website, the Services, and their contents may only be used in accordance with the terms of this Agreement. 

3.2）All materials displayed or performed on the Website or in the Services, including, but not limited to text, graphics, articles, photographs, images, illustrations (also known as the “dumbChat Content,”) are protected by copyright. 

3.3）You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any dumbChat Content accessed through the Services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any dumbChat Content or other proprietary rights not owned by you: (i) without the express prior written consent of the respective owners, and (ii) in any way that violates any third party right. 

3.4）You may download or copy the dumbChat Content (and other items displayed on the Website or Services for download) for personal non-commercial use only (unless provided for otherwise in supplemental terms), provided that you maintain all copyright and other notices contained in such dumbChat Content. You shall not store any significant portion of any dumbChat Content in any form. Copying or storing of any dumbChat Content other than personal, noncommercial use is expressly prohibited without prior written permission from dumbChat or from the copyright holder identified in such dumbChat Content’s copyright notice. If you link to the Website, dumbChat may revoke your right to so link at any time, at dumbChat’s sole discretion.

1.4）In the course of using the Services, you may provide information which may be used by dumbChat in connection with the Services. You understand that by providing content, materials or information (including without limitation information relating to your end user customers) to dumbChat or in connection with the Services (collectively, “Your Content”), dumbChat hereby is and shall be granted a nonexclusive, worldwide, royalty free, perpetual, irrevocable, sub licenseable and transferable right to use, process, store, copy, reproduce, reformat, translate, modify and create derivative works of Your Content (including all related intellectual property rights) in connection with dumbChat’s provision of the Services. 

4.2）For clarity, the foregoing license grant to dumbChat does not affect your ownership of or right to grant additional licenses to the material in Your Content. You also acknowledge and agree that dumbChat may use Your Content internally for improving the Services, and on an anonymized and aggregate basis for the purposes of marketing and improving the Services. 

4.3）However, dumbChat will only share your personally identifiable information in accordance with dumbChat’s privacy policy in effect from time to time and located at #Privacy Policy , and dumbChat will never contact your end user customers directly except as expressly authorized by you in connection with dumbChat’s provision of the Services.

5.1）If you provide any personally identifiable information, including personally identifiable information relating to your end user customers, to dumbChat, you represent and warrant that (i) you will comply with all applicable laws relating to the collection, use and disclosure of personally identifiable information, (ii) you have posted a privacy policy on each website on which you use the Services, which clearly and conspicuously states that (a) you use third party service providers to provide certain services to you in connection with such website, and (b) you may disclose personally identifiable information to such third party service providers for the sole purpose of the provision of services to you, and (iii) you have made all required notifications and obtained all required consents and authorizations from your website visitors and end user customers relating to the disclosure of personally identifiable information to a third party service provider like dumbChat. 

5.2）You also warrant, represent and agree that you will not contribute any content or otherwise use the Services in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party, (ii) violates any law, statute, ordinance or regulation, (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable, (iv) impersonates any person or entity, including without limitation any employee or representative of dumbChat, or (v) contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program. dumbChat reserves the right to remove any content from the Services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if dumbChat is concerned that you may have breached the immediately preceding sentence), or for no reason at all.

6.1）You are responsible for all of your activity in connection with the Services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the Services. 

6.2）You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of the Services. 

6.3）Use of the Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity is expressly prohibited. 

6.4）You will not run any processes that run or are activated while you are not logged on to the Website, or that otherwise interfere with the proper working of or place an unreasonable load on the Services’ infrastructure. 

6.5）Further, the use of manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of the Website is strictly prohibited. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of the Services. You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with the Services. 

6.6）You acknowledge that all dumbChat Content and Your Content (together, “Content”) accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom. Under no circumstances will dumbChat be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, including without limitation reports generated by the Services, or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the Services. You, not dumbChat, remain solely responsible for all Content, including messages, that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services. You acknowledge and agree that your indemnity obligation in Section 12 also applies to any third party claims relating to your disclosure of any third party personally identifiable information or the tracking of visitors (including without limitation your end user customers) on your website.

7.1）You acknowledge that dumbChat has no control over, and no duty to take any action regarding: which users gain access to the Services; what Content you access via the Services; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. You release dumbChat from all liability for you having acquired or not acquired Content through the Services. The Services may contain, or direct you to websites or applications containing information that some people may find offensive or inappropriate. 

7.2）dumbChat makes no representations concerning any content contained in or accessed through the Services, and dumbChat will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services. 

7.3）dumbChat makes no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. THE SERVICES CONTENT, WEBSITE AND ANY SOFTWARE ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM dumbChat OR THROUGH THE WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

8.1）For information regarding dumbChat’s treatment of personally identifiable information, please review dumbChat’s current #Privacy Policy, which is hereby incorporated by reference; your acceptance of this Agreement constitutes your acceptance and agreement to be bound by dumbChat’s Privacy Policy.

9.1）As a condition to using some aspects of the Services, you may be required to register with dumbChat and set a password and user name (“User ID”). 

9.2）You shall provide dumbChat with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of your account. 

9.3）You may not (i) select or use as a User ID a name of another person with the intent to impersonate that person; or (ii) use as a User ID a name subject to any rights of a person other than you without appropriate authorization. 

9.4）dumbChat reserves the right to refuse registration of or cancel a User ID in its discretion. 

9.5）You shall be responsible for maintaining the confidentiality of your password.

10.1）You will indemnify and hold dumbChat, its parents, subsidiaries, affiliates, officers, and employees harmless (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) from any claim or demand made by any third party due to or arising out of your access to the Services, use of the Services, your violation of this Agreement or applicable laws, rules or regulations in connection with your use of the Services, or the infringement by you or any third party using your account of any intellectual property or other right of any person or entity.

11.1）IN NO EVENT SHALL dumbChat OR ITS SUPPLIERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE WITH RESPECT TO THE WEBSITE OR THE SERVICES OR THE SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE GREATER OF $100 OR THE FEES PAID BY YOU FOR THE SERVICES DURING THE 6-MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; (II) FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (III) FOR DATA LOSS OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR (IV) FOR ANY MATTER BEYOND dumbChat’S REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

12.1）dumbChat reserves the right to require payment of fees for certain or all Services.

12.2） You shall pay all applicable fees, as described on the Website in connection with such Services selected by you. 

12.3）dumbChat reserves the right to change its price list and to institute new charges at any time, upon notice to you, which may be sent by email or posted on the Website. 

12.4）Your use of the Services following such notification constitutes your acceptance of any new or increased charges. 

12.5）Any fees paid hereunder are non-refundable.

13.1）The trial service is only for users’ testing and evaluation purposes, and is not suitable or authorized for any type of commercial use or for third-party use;

13.2）We provide free trial services until (a) the trial period ends or (b) the formal services are ordered in advance;

13.3）The trial period will automatically end after 7 days.

13.4）dumbChat does not provide standard support for free trial services;

13.5）dumbChat reserves the right to suspend, limit and terminate the trial service at any time without any reason or notice to the user;

13.6）dumbChat is not responsible for any loss of any kind during the trial period;

13.7）When you visit dumbChat’s website or use this service, you agree to be bound by these terms of service and service usage guidelines;

13.8）Any customer or account that has been suspended or terminated due to violation of the terms of service and service use rules automatically loses the right to use the service;

13.9）dumbChat reserves the right of final decision.

14.1）The Services may contain links to third party websites or services (“Third Party Websites”) that are not owned or controlled by dumbChat. 

14.2）When you access Third Party Websites, you do so at your own risk.

15. PAYMENTS

16.1）The Services use third-party payment processors (“Third Party Payment Processors”) such as checkout.com and EFTPay to bill you through the payment account(s) linked to your account (“Billing Information”). 

16.2）Customer agrees to pay, through the Third Party Payment Processors, all applicable Fees and Customer agrees and authorizes dumbChat and applicable Third Party Payment Processors to charge all such sums (including all applicable taxes) to the Payment Method(s) specified or linked to your account . 

16.3）In addition to terms and conditions here, your Payment Method may be subject to terms and conditions and policies imposed by such Third Party Payment Processors. Your access to the Services and hence the use of services of Payment Processors, may be subject to, or require you to accept, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Third Party Payment Processors. If there is a conflict between the terms and conditions here and the terms and conditions applicable for a specific payment service, including of a contract with a Third Party Payment Processor, the latter terms and conditions will take precedence with respect to your use of or access to that payment service, unless otherwise specified in such terms and conditions. dumbChat is not responsible for acts or omissions of the Payment Processors. Please review these terms and conditions before using your Payment Method. 

16.4）The payment services with respect to the Platform may contain links to Third Party Payment Processor websites or resources. By entering into this Agreement and using the Services, Customer acknowledges and agrees that the Services may involve the use of Third Party Payment Processors and to be automatically using the Payment Methods upon invoicing.

17.1）This Agreement shall remain in full force and effect while you use the Services. 

17.2）You may terminate your use of the Services at any time. dumbChat may terminate or suspend your access to the Services or your membership at any time, for any reason, and without warning, which may result in the forfeiture and destruction of all information associated with your membership. 

17.3）dumbChat may also terminate or suspend any and all Services and access to the Website immediately, without prior notice or liability, if you breach any of the terms or conditions of this Agreement. 

17.4）Upon termination of your account, your right to use the Services, access the Website, and any Content will immediately cease. All provisions of this Agreement which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.

19.1）The failure of either party to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. 

19.2）This Agreement is not assignable, transferable or sublicensable by you except with dumbChat’s prior written consent. dumbChat may transfer, assign or delegate this Agreement and its rights and obligations without consent. 

19.3）No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind dumbChat in any respect whatsoever. Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede.