WhatsApp CRM tool that best meets the needs of SMEs🤖


Multi Agents︱Broadcast Messages︱CRM︱Product/Services Management to Sales

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Why dumbChat?

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Faster response time and lower cost via centralized customer support management
A seamless integrated platform to deal with incoming messages to multiple WhatsApp numbers

Imagine you own three stores and each of them has an individual WhatsApp number, you will require colleagues from each of the stores to manage the WhatsApp business account to respond to customers!

Through using dumbChat, you will be able to integrate the three WhatsApp numbers into one fully managed chatbot platform. Delegating only one person to respond to customer enquiries, saving considerable time and cost by way of centralizing the management of customer interface.


Transparent Management with Three Authority Levels

You will be able to delegate control to three levels of authority on dumbChat:

- Administrator: Able to access and monitor conversations with all WhatsApp numbers
- Team Leader: Able to Access and monitor conversations of certain WhatsApp numbers
- Colleagues: Able to access and use only WhatsApp number delegated to him / her

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Is dumbChat fits your requirement?

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Thousands of customers will receive your promotion message at once with just a simple click.

dumbChat has a message broadcast feature which allows users to send messages to a broadcast list of recipients simultaneously through WhatsApp, Messenger and Line.

Narrow down your customer classification, send personalized messages and boost repeat customer rate!

Apply labels to categorize customers and send personalised messages to different customer groups.

For example, a beauty salon can label customers with "eyebrow tweezing customers" and "hair salon customers". Then "eyebrow trimming customers" will receive the promotion messages related to eyebrow services, whilst "hair salon customers" will receive promotion messages related to hair services. This labelling feature caters customer needs and enhances return customer rate.
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Integrating your selling platforms (Shopify, Shopline, Carousell, etc.)

Product feed will be automatically synchronized to dumbChat, then introducing customers the plethora of products over dumbChat platform.

Stop wasting time on replying frequently asked questions mannualy!

Do you often receive frequently asked questions such as “What are your opening hours?”, “Where your store is located?” and “What is the estimated delivery time?”.
Users will be able to leave dumbChat to answer standard queries automatically and hence saving significant amount of time.
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Customer Feedback

Prior to implementing dumbChat, customers often check stock availability of certain toy product on our website. After using dumbChat, chatbot automatically replies customers using NLP techniques of artificial intelligence, which share information on stock availability to customers and access link to the product being inquired on our website at once. Customers can then pay directly on the website, enabling faster checkouts and facilitating more convenient shopping experience.
Toyzone
We update our food menu every day, as a result, customers would call and inquire about our daily menu. After using dumbChat, we no longer reply to customer’s inquiries manually. dumChat’s quick reply feature allows us to send over the menu with photos and text with the click of a button, hence saving considerable amount of my employees’ time and free them from replying to customer’s inquiries.

Loyal Benefit
dumbChat integrates our company's official website with WhatsApp. When customers inquire on our company website about mini storage service that we offer, our colleagues are able to handle incoming inquiries from multiple platforms and channels at once through dumbChat. Not to mention convenience, dumbChat’s automatic reply feature is also very precise, which notably lessen our colleagues’ workload in handling customer inquiries.
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