If you’re a business looking to send bulk messages to your contacts on WhatsApp, then this article is for you. We’ll dive deep into questions you’ve always wondered about broadcasting – such as what is WhatsApp Broadcast. For WhatsApp broadcast, when a WhatsApp user sends a message to its multiple recipients in one click this is called a WhatsApp broadcast message. No recipients will be able to see the other recipients of the broadcast.
Either you use the WhatsApp messaging App or WhatsApp Business App, you can initiate a WhatsApp broadcast with four simple steps.
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Tutorial for IOS Users:
Tutorial for Android Users:
WhatsApp Business’ broadcast function is more or less the same as that of WhatsApp, which you have to make sure the target person who you wish to send a broadcast message to is added to the broadcast list and then you may send a message through the broadcast function.
WhatsApp allows users to create multiple broadcast lists, however users should customize the name of each broadcast list according to customers’ characteristics so as to organize and speed up upcoming broadcast messages.
Similarly, WhatsApp Business’ broadcast function has similar limitations as WhatsApp. Before sending broadcast messages, users of WhatsApp Business also have to save the phone number as a contact before sending a broadcast message. Moreover, users can only select up to 256 contacts in each broadcast list.
We believe most customers do not add phone numbers of businesses to contact lists and broadcast lists are limited to only 256 contacts. Therefore SMEs and corporations will need a WhatsApp API like dumbChat to overcome these limitations.
dumbChat is an all-in-one instant messaging platform which has functions that are more convenient than WhatsApp’s built-in functions. Not to mention sending text messages, documents, recording MP4 files and product links, dumbChat’s broadcast function is able to send Google Map and other types of information to different users.
1.Click the Broadcast icon in the toolbar on the left
2.Tap Add to create a broadcast
3.Draft your broadcast messages and tap Save
4.Tap the paper plane icon，to send a broadcast message to the relevant recipients.
dumbChat is an instant messaging platform which integrates WhatsApp and official Chatbot, Facebook, Wechat. It helps to communicate with customers through different instant messaging tools on one single platform and also supports multiple users to log in and process customers’ messages simultaneously.
dumbChat is a handy information management system which enables features such as multiple log in, schedule broadcast messages, keyword-based auto-replies, allocating customer service representatives, label classification, quick reply and etc.. It can also record customers’ information and preferences and follow-up progress at one’s convenience, so as to improve customer service representatives’ efficiency. The AI robot that works 24/7 significantly saves time and cost, allowing workers to focus on more complicated tasks. While the data analysis feature allows reporting of information such as customer source, purchase history, chat history, etc.. Users can understand customers at a glance, grasp business opportunities and explore potential customers.