CRM system


【Retail Online Store Strategy】How to Increase Sales with Customer Relationship Management (CRM) System

increasing sales and profits by collecting, analysing, and utilising customer data. Retail CRM functionalities include customer data management, marketing automation, customer service and support, sales pipeline management, and more.  By using retail CRM, retailers can better understand and meet customer

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CRM System | How should CRM systems be classified, and what are their differences?

When searching for CRM systems on Google, you can find many different types of CRM systems. However, since each business has unique requirements, there is no one-size-fits-all CRM system. Instead, there is the most suitable CRM system for each specific

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CRM System | Increasing Customer Conversion Rate with CRM System

When businesses engage in marketing, they not only need to focus on generating traffic but also consider the issue of conversion rate, which is the percentage of customers who enter your website or online store and ultimately make a purchase.

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CRM System | Enhance Customer Loyalty! Capture Customers’ Hearts with CRM

For a business to thrive in the long run, it's not just about acquiring new customers; it's also about ensuring that new customers become loyal ones, consistently making purchases and becoming stable patrons of the store. This concept is known

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CRM system | Does your business need a customized system?

In the information age, businesses use various systems such as CRM systems, ERP systems, OA systems, and more to fulfill most of their functions. These systems provide real-time, accurate, and comprehensive data to managers and employees, significantly improving work efficiency.

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CRM System | Enhancing Customer Retention with CRM Membership System

When businesses operate, they use various marketing methods to promote their products and services, attracting more customers to make purchases. Among these methods, the most commonly used is the membership system. By meeting certain conditions, such as reaching a specific

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CRM System | Four Techniques for Handling Complaints to Turn Enemies into Friends

The Importance of Properly Handling Customer Complaints As the saying goes, "The customer is always right." Providing excellent customer service is crucial for the smooth completion of subsequent tasks. However, with intense competition, customers have higher expectations regarding products and

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CRM System | Must-Know Methods and Techniques to Improve Team Customer Service Efficiency!

Improving team efficiency in customer service is a common goal for every business. As the saying goes, to do a good job, one must first sharpen one's tools. To enhance the efficiency of a customer service team, it's essential not

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CRM system | How to Gather Customer Feedback Using a CRM System

The operation of any business is intrinsically tied to its customers. Understanding your customers and listening to their opinions and feedback is crucial for a business's growth. Even customer complaints play a vital role in helping a business identify areas

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