WhatsApp is undoubtedly one of the most commonly used instant messaging apps in Hong Kong, everyone in Hong Kong has WhatsApp on their mobile phones, and many businesses use it to stay connected with their customers. Sometimes chat history could be lost due to broken mobile phones by accident, switching to a new mobile phone, and encountering problems with WhatsApp, etc., as a result, files might be lost. If there is backup for chat history, conversations can be recovered even if the chat history record is lost.
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Facebook messengerandInstagramare slightly different from WhatsApp as the accounts are automatically backed up to the cloud, you will only need to log in to your account to retrieve chat history. On WhatsApp, you will lose all your conversations if the phone is no longer working and there is no back up. Therefore, chat backup is essential!
To setup a WhatsApp backup successfully and ensure conversation history is backed up on iCloud, please be mindful of the following:
To backup WhatsApp on iPhone, go to Settings >Chats > Chat Backup > Back Up Now;
If you have backed up WhatsApp chat history on iCloud using your iPhone, history can be easily restored on your new iPhone:
Unlike IOS system, backup on Android phones is saved inGoogle Drive. The mobile phone has to be connected to a Google account while using.
Steps: Settings > Chats > Chat backup > BACK UP;
When the Android phone is connected to a Google account, the backup will be automatically uploaded to the Google Drive. You may log in to the corresponding Google account on the mobile phone to restore conversations from a Google Drive backup.
Steps to Backup and Restore on an Android Device:
Although you may choose to manually back up your chats at any time, WhatsApp’s automatic backup feature could make life easier! Steps to set up automatic backup:
Setting on iPhone: Settings > Chats > Chat Backup > Auto Backup;
Setting on Android Device: Settings > Chats > Chat Backup > Backup to Google Drive.
Select Daily, Weekly or Monthly option, depending on how frequently you would want WhatsApp to automatically Backup your Messages and Photos.
There could be occasions that we switch between Android devices and iPhone and you may notice that the backup cannot be transferred between Google Drive and iCloud ecosystems. Backup and restore chat history on WhatsApp within the same ecosystem is easy, however cross-platform transfer requires help of third-party paid tools, such asiCareFone TransferUnfortunately, these paid tools are finicky to use and may not be able to transfer chat history completely.
Recently, WABetaInfo announced WhatsApp was rolling out a new update WhatsApp beta for Android 220.127.116.11, which is “export chat”. This feature enables backup and export of all conversations and media files.
WhatsApp is currently testing new backup features. If the testing is passed, it will launch the “Android to IOS” feature, and hence rolling out the official cross-platform backup function.
If you encounter problem when backing up WhatsApp, try the following troubleshooting steps:
If WhatsApp fails detect available backup after reinstalling, try the following troubleshooting steps:
It is possible that the backup is stuck and not moving ahead, try the following troubleshooting steps:
The above are the most common issues causing WhatsApp backup stuck. If the troubleshooting tips do not resolve you issue, try the following methods:
Although WhatsApp backup is a powerful feature, there are problems such as WhatsApp not being backed up automatically, chat history being overwritten while restoring the backup and limited space on iCloud and Google Drive.
The most inconvenient thing is that a WhatsApp account could be blocked if businesses use it for marketing purposes. Even if you have a backup, you may not be able to restore the chat history with customers. It is fine if the WhatsApp account is unblocked. However, WhatsApp official could refuse to lift the ban and all your customer information and data would be lost, which is an irrecoverable loss to businesses.
If you log in to your WhatsApp account through dumbChat, we will back up the chat record in real time. You will still be able to review and retrieve chat history between customers and customer profiles on dumbChat even if your account is banned and therefore prevent data loss. All of your conversations will be automatically saved on dumbChat’s cloud server and they are safe with us.
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Last Updated on 2023-03-31