In today's digital era, with more and more businesses and organizations shifting their focus of customer support towards chatbots, ChatGPT chatbot programs have become powerful tools for improving customer support efficiency. Its advantages include 24/7 availability, handling large volumes of
In December 2022, OpenAI developed an AI chatbot called ChatGPT, marking a significant shift in people's perception of chatbots. Historically, many AI chatbots were perceived as rigid, lacking emotion, and struggling to engage in fluent conversations. However, ChatGPT has changed
In recent years, artificial intelligence and automation have become major trends in technological development. AI-generated art has led to many artists fearing unemployment, while ChatGPT, after extensive text learning, though still prone to errors during conversation, can almost engage in
With the increasing competition among businesses, customer demands for customer service are also rising. As the gateway to a business, customer service not only meets customer demands for product quality but also bears the responsibility of resolving customer issues and
In recent years, AI development has been rapid. AlphaGo's 3:0 victory over world champion Ke Jie and being awarded a professional Go ninth dan title by the Chinese Go Association highlighted AI's prowess. Additionally, AI-generated artwork has seen significant advancements,
Most businesses and merchants using WhatsApp often encounter this situation: sometimes there are many customers simultaneously inquiring, and it becomes difficult to respond promptly, leading to missing out on some customer inquiries. Moreover, most of the time, the answers to
In the era of digital marketing, everyone with a smartphone has at least one instant messaging app. And surveys show that WhatsApp is the most widely used in Hong Kong, with 96% of Hong Kongers using WhatsApp. As a business
Conversational marketing is a social media strategy that focuses on creating two-way communication between brands and their customers. Unlike the conventional marketing which has common practice of directing customers to traditional static contact form and requires longer response time, conversational
The widespread use of instant messaging apps like WhatsApp、Line、WeChat，has made stickers the most common way for netizens to communicate in chats. Using stickers during conversations can make the chat atmosphere livelier and bridge the gap between participants, enhancing the sense
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