With the increasing competition among businesses, customer demands for customer service are also rising. As the gateway to a business, customer service not only meets customer demands for product quality but also bears the responsibility of resolving customer issues and
Social e-commerce is a method of conducting electronic commerce activities through social media platforms, aimed at leveraging the influence of social media to promote product sales. It enables transactions through shopping software and payment features on social media platforms, leveraging
WhatsApp is the world's most widely used messaging application, available on both Android and iPhone devices. However, there has been a significant inconvenience regarding message backup and storage: while WhatsApp conversations on Android are backed up to Google Drive, those
The number of Instagram users is constantly increasing, and many businesses have also joined Instagram, opening their own IG online stores. However, standing out among the many IG online stores requires various techniques. So, what techniques can increase exposure and
WhatsApp Business is a version of WhatsApp specifically designed for business use, offering many additional business-oriented features compared to the personal version of WhatsApp. Some businesses initially use the personal version of WhatsApp to communicate with customers and may want
In recent years, AI development has been rapid. AlphaGo's 3:0 victory over world champion Ke Jie and being awarded a professional Go ninth dan title by the Chinese Go Association highlighted AI's prowess. Additionally, AI-generated artwork has seen significant advancements,
Most businesses and merchants using WhatsApp often encounter this situation: sometimes there are many customers simultaneously inquiring, and it becomes difficult to respond promptly, leading to missing out on some customer inquiries. Moreover, most of the time, the answers to
Many online businesses market their products across various platforms such as Facebook, Instagram, and their own websites. However, the primary tool for customer communication is often WhatsApp. Therefore, when establishing a presence on platforms like Facebook, Instagram, or creating a
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