When businesses engage in marketing, they not only need to focus on generating traffic but also consider the issue of conversion rate, which is the percentage of customers who enter your website or online store and ultimately make a purchase.
For a business to thrive in the long run, it's not just about acquiring new customers; it's also about ensuring that new customers become loyal ones, consistently making purchases and becoming stable patrons of the store. This concept is known
In the information age, businesses use various systems such as CRM systems, ERP systems, OA systems, and more to fulfill most of their functions. These systems provide real-time, accurate, and comprehensive data to managers and employees, significantly improving work efficiency.
Improving team efficiency in customer service is a common goal for every business. As the saying goes, to do a good job, one must first sharpen one's tools. To enhance the efficiency of a customer service team, it's essential not
The operation of any business is intrinsically tied to its customers. Understanding your customers and listening to their opinions and feedback is crucial for a business's growth. Even customer complaints play a vital role in helping a business identify areas